Printers speak out over Xerox toner shortage

Printers have said they will seek reimbursement from Xerox after a toner shortage forced a number of companies to cease production.

Digital press manufacturer Xerox said the toner shortage was due to high levels of demand.

Toner for the Xerox 700 press is understood to be the most affected and some customers are having to wait up to ten days for deliveries.

The scale of the problem is currently unclear. However, Xerox 700 users claim to had experienced some disruption to supply of Xerox's wax-based toner, with many having lost income as a result.

Xerox declined to comment on the scale of problem, but said that it was ”doing its best” to address any customer concerns.

”We want to make sure we help as much as we can and we are working very, very hard. If customers want to contact with any concerns we will do our best to answer any questions,” a spokesman said.

However, printers faced with lost earnings have told that they will be pursuing Xerox for compensation.

Martin Whetton, managing director at Pro DM Solutions in Ripley, said that his company placed an order on 24 November and received two toners on 9 December, when it required 10 to complete a large monthly job.

He estimated that the problem has lost his company around L5,000 worth of work.

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